Information Technology Support Engineer

Responsibilities L1 Support (Helpdesk & End User Support) Act as the first point of contact for IT issues via ticketing system, phone, or email. Provide support for desktops, laptops, printers, peripherals, and standard applications. Handle user account creation, password resets, access changes, and onboarding/offboarding. Perform basic troubleshooting for OS, network, VPN, and antivirus issues. Log, track, and resolve tickets within defined SLA; escalate to L2 when required. L2 Support (Infras…