Senior IT Retail Delivery Manager (1 Year Contract)

Role and Responsibilities Lead and manage IT application support team (Level 1, Level2), ensuring timely resolution of technical issues. Develop and implement IT application support strategies to enhance efficiency and user satisfaction. Manage cross-functional teams, including off-shore engineers and project manager. Oversee incident management, troubleshooting and escalation process. Maintain and optimize IT application service desk operations, ensuring adherence to SLAs. Collaborate with Gro…