Payment Associate, Payment Investigations & Operations

Role Overview As a Payment Associate, you will manage the resolution of complex payment exceptions and inquiries. You will leverage your technical knowledge of SWIFT and ISO 20022 standards to resolve payment exceptions efficiently, ensuring minimal disruption to client fund flows. Key Responsibilities: 1. Payment Investigations & Query Management Manage end-to-end payment investigations related to cross-border remittances, including non-receipt of funds, amendments, and cancellations. Draft an…