Information Technology Specialist (AI)

This position is part of the Department of War (DoW), Missile Defense Agency (MDA). The incumbent will support sustainment of the Decision Advantage Platform environments, including system monitoring, troubleshooting, and coordination with infrastructure and cybersecurity teams.

**Qualifications:**
You may qualify at the NH-03 Broadband Level, if you fulfill the following qualifications: One year of specialized experience equivalent to the NH-02/GS-11 grade level in the Federal service as listed below and must meet 3 of the 5 specialized experience listed below to be qualified: Designing, developing, and deploying applications or automated workflows using low-code, no-code, or pro-code development platforms in support of organizational decision-making. Integrating disparate data sources into application environments or analytics platforms, including designing system interfaces and data pipelines across multiple security domains. Developing and delivering technical training, user guides, or community-building events to drive adoption of new technologies or platforms across an organization. Managing user access, role-based access controls, and onboarding processes on platforms supporting mission-critical operations. Applying security principles and access control policies to ensure applications and platforms comply with organizational and regulatory security requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.