Application Support Lead

JOB OVERVIEW The Application Support Lead is a pivotal role responsible for the stability, availability, and performance of the Institute’s crown jewel business applications. Working from the Offshore Delivery Center, this role provides advanced (L3) application support for mission-critical systems supporting international locations. The role owns end-to-end application support, major incident management, and acts as a trusted liaison between business stakeholders, onshore IT teams, and develop…