Team Lead

Selections HR Services Private Limited India, Maharashtra, Navi Mumbai
Posted 1 week, 5 days ago

Job Description

Role Summary The Team Leader oversees Production and Nesting Associates, owning their performance management, schedule adherence, KPI delivery, GNARR outcomes, and compliance adherence. TL ensures consistent achievement of operational, customer experience, and revenue-related KPIs, while maintaining discipline, coaching, and high team engagement. Key Responsibilities  Performance & KPI Management o Own delivery of team KPIs including AHT, CSAT, ICX Save Rate, Resolution Time, GNARR, Conversion…

Requirements

Employment Type

Permanent

Category

IT Jobs

About Selections HR Services Private Limited

Location: India, Maharashtra, Navi Mumbai

Industry: IT Jobs

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Team Lead

Selections HR Services Private Limited

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