Senior Operations Manager

Job Description: 1. Team Leadership & Performance Management: Lead, mentor, and manage multiple calling teams (Sales/Pre-Sales) to coordinate and execute high-impact campaigns and on-ground activations. Monitor the daily performance of calling teams, ensuring strict adherence to scripts, achievement of conversion targets, and key productivity metrics. Ensure the calling team's performance is directly aligned with overarching campaign objectives and KPIs. 2. Campaign Coordination & Execution: Co…