Senior Manager - Customer Support

Role Overview: We are looking for a strong operations-driven Sr. Manager to lead Customer Support, drive performance from the ground level, and build a high-impact, customer-first team. Key Responsibilities: - Own and drive end-to-end customer support operations across Chat, Email, and Voice channels - Monitor and improve key metrics (NPS, CSAT, TAT, productivity, etc.) - Lead from the front — stay closely connected with ground operations - Manage and mentor a team of Team Leads and Managers - …