Oncall - Tier 1

We are looking for a Tier 1 Support / Infrastructure Engineer (On-Call) to provide real-time support to users, ensuring operational continuity through fast and efficient incident resolution in a dynamic, high-demand environment. Responsibilities: • Continuous handling of incoming calls (real-time support) • Resolution of Tier 1 tickets (software and systems) • Direct technical support to end users • Workstation setup and support • Documentation of incidents and solutions • Timely escalation to …