Help Desk Executive

Job Title: Help Desk Executive Location: Hyderabad / Vadodara Shift: US Eastern Shift Priority: Proficiency in English & Thorough Knowledge of Computer Job Responsibilities: Manage and resolve incoming queries via email/helpdesk system. Track, prioritize, and close tickets within defined SLAs. Provide support on CRM (Zoho CRM & Recruit) usage and any other tools that the organization uses to support delivery or sales. Develop proficiency in configuring and managing all internal tools and system…