User Insights & Engagement Trainee

Overview As a User Engagement Intern at DiDi, you will support day-to-day user service and quality efforts that directly improve ride safety, platform trust, and user retention across millions of trips; your work will drive measurable reductions in issue resolution time and increase user satisfaction scores. You will join the User Operations team, which focuses on resolving rider and driver concerns, enforcing policy, and optimizing operational workflows to protect user experience and enable sc…