IT Support Specialist I

The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment.

**Qualifications:**
Requirements: The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to: Detailed, current, and comprehensive knowledge of PC software and hardware Superior diagnostic and analytical competence Ability to communicate effectively with others, both orally and in writing Capacity to work harmoniously with others, both technical and non-technical Ability to travel overnight occasionally Preferred Skills: Extensive experience of using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired: Outlook Office 365 OneDrive OneNote SharePoint Online Teams Also: Knowledge of cybersecurity best practices and concepts Experience with and ability to independently troubleshoot A/V technology hardware and software Experience with VoIP administration Experience with workstation imaging Ability to read, analyze, and create PowerShell scripts Familiarity with Active Directory and Group Policies Strong writing skills and ability to develop user documentation