Desktop Support Engineer

Job Title: Desktop/Technical Support Engineer L1 Experience – 1-2Y • Attend all the tickets forwarded by Service Desk and Incident management team. • Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. • Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. • Supporting end users for their hardware, operating system and application related issue. • Escalate with documented evidences to the next level as and when required…