Assistant Manager Customer Support

Key Responsibilities of the Role: • Life cycle documentation: From Allotment till handover of project. • Managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs. • Responsible for Customer relation-ship management at project site, • Responsible for all CRM activity, documentation and MIS at project site. • Intimation of inspection period to customer and schedule customer appointments for inspection. • Carrying out “PRE-DELIVERY INSPECTIONS” of all …