Automated Customer Support System Engineer

We are seeking an experienced Automation Engineer to design and build a comprehensive, AI-driven customer support system that delivers 360° assistance to customers, subsidiaries, distributors, and internal teams — achieving a maximum 2-hour response time and exceptional satisfaction across all support channels. Objective Develop an intelligent support structure that ensures every inquiry — clinical, technical, sales, IT, or general — is efficiently managed, tracked, and resolved through automat…