Head of Workforce Planning (Customer Experience)

The role / impact As the Head of Workforce Planning & Optimisation, you will ensure Xero maximises the full potential of our Customer Experience resources by having the right people in the right place at the right time. You will move beyond traditional linear capacity planning to design a fluid, AI-augmented workforce ecosystem that balances high-frequency reactive support with strategic proactive customer success initiatives. Your work will involve leading the transition to real-time resource …