Technical Team Lead

he Team Lead is responsible for overseeing the Service Level Support team, ensuring the seamless resolution of VMS-related case management tickets while maintaining strict adherence to global SLAs. This role bridges the gap between operational execution and strategic improvement, managing a team that supports over 20 internal squads. The Lead will act as the primary escalation point and regional coordinator, driving excellence across NAM, EMEA, and APAC regions. Key Responsibilities Team Leader…