Production Engineer

We are seeking a Production/Business Support Specialist to provide application and BAU (Business-As-Usual) support for our Client Systems, with a primary focus on Salesforce CRM platforms. The role will serve as the first line of support for end-user queries and system-related issues, ensuring seamless functionality and data accuracy. The incumbent will also contribute to knowledge base development, training initiatives, and Service Level Agreement (SLA) improvements to enhance operational effi…