Senior IT Operation Engineer

Position: Senior IT Operations Location: Pune Key Responsibilities for the role Act as the senior technical escalation point within the IT Operations team, supporting complex hardware, software, network, and site-specific technology issues at Fluidra Pune through ServiceNow and in-person assistance. Own end-to-end resolution of complex incidents, from intake through root cause analysis and long-term remediation, ensuring SLA compliance and clear stakeholder communication. Collaborate with Globa…