IVR Testing (Genesys Cloud / Genesys Engage)

Job Summary Experienced QA professional with 6 years of expertise in testing Genesys-integrated call center applications , ensuring seamless end-to-end functionality across IVR, CTI, CRM, and third-party integrations. Proven ability to lead QA efforts, coordinate with offshore teams, and continuously self-learn emerging technologies and tools to improve quality and efficiency. Please start sharing profiles for below JD and lineup couple of profiles by today itself for tomorrow schedules. Locati…