Customer Experience - CX Governance & Strategy

Department: Customer Experience Total Work Experience: 8-12 Education: Graduate / Post-Graduate Key Responsibilities: The CX Governance & Strategy Lead will be the architect of our customer-centric ecosystem. You will be responsible for defining the long-term CX roadmap, ensuring compliance with IRDAI protection of policyholders' interests, and building a framework that measures and improves every touchpoint—from policy issuance to claims settlement. 1. Strategic Roadmap & Frameworks: Develop a…