Assistant Manager, Customer Experience

We are seeking an innovative and customer-centric Assistant Manager to join our Customer Experience (CX) team. In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions. Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified E…