Associate SOC Engineer (Data Loss Protection)

Responsibilities Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA Escalate incidents to L2 engineer or vendor support when required Raise Change Requests for configuration changes Manage agent software upgrades and rollout Process and fulfill Service …