Customer Support Representative - IC

Support accounts manager and attends customer calls and follows up on delivery schedules, production issues, and quality concerns and resolve promptly Responds to customer inquiries and complaints and provides after-sales support within defined SLAs. Maintain detailed records of customer interactions, MOM and monitor the progress of the action points. Monitors customer portals for tasks, chargebacks, quality complaints, and new RFQ requests. Work and ensure all the required documents are in pla…