Supervisory IT Specialist (DATAMGT)

This position serves as the Branch Chief for the Electronic Data Services Branch (EDSB). The Electronic Data Services Branch (EDSB) is responsible for providing electronic data operation and maintenance services that include updating, maintaining, overseeing and serving as the designated data steward for the patent and trademark data processes and products for customers.

**Qualifications:**
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A). Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this GS-14 position includes: Experience leading and managing an Information Technology (IT) staff; and Experience with Information Technology (IT) data management functions, data engineering and integration employing automation/artificial intelligence (AI), data and database related operations such as data transfers, data merge, data ingestion pipelines, data validation, data analytics, data dissemination, data corrections, data backup and recovery, data archiving, and data standardization processes, user acceptance testing; and Experience with data maintenance functions such as data dissemination, monitoring pipelines, data analysis, troubleshooting, problem solving, root-cause analysis supported by AI driven diagnostics and log intelligence, reconciling discrepancies, executing corrective actions; and Experience with Information Technology (IT) customer support services, such as collaborating on data related requirements, analyzing, validating, correcting and tracking data, triaging data incidents, generating reports and dashboards; and Experience with product management serving as a product owner, scrum master managing information products, services, processes, and procedures. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.