Supervisory IT Specialist (INET)

The Collaborative Services Division provides support and coordination for enterprise systems that facilitate information sharing within the agency and the public. The Division provides leadership and oversight for website management, collaboration systems, and associated tools that support system users. This position serves as Branch Chief of the Website Management Branch and is responsible for oversight and coordination of the agency's intranet and the USPTO's primary public-facing website.

**Qualifications:**
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A).Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this GS-14 position includes: - Experience developing IT Internet services concepts and best practices. Developing and overseeing implementation of solutions to complex IT technical issues regarding Internet services, contributing to the technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical management of Internet services; and - Experience leading teams to research, evaluate, and report on new and emerging developments in the Internet services area including application stack for the web, content management and/or database servers to meet current and future business requirements; and- Applying system security practices in a cloud environment; and - Experience applying web technologies: HTML, JavaScript, CSS, SQL and server-side scripting; and - Experience providing program-level project and product management for Internet services: applying project management principles to plan work for IT product teams, integrate schedules and deliverables, reviewing and refining final products prior to management submission, and managing lifecycle and benefits realization for multiple interdependent initiatives. Applicants must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this GS-15 position Includes: - Applying advanced IT principles, concepts, methods, standards, and practices to operate and enhance a large (more than 1 million page views per month) website with distributed authorship, providing technical expertise and leadership (leading a technical team) in the overall technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical managements of Internet services; and - Experience managing employees to research, evaluate, and report on new and emerging developments in the Internet services area, including application stack for the web, content management and/or database servers to meet current and future business requirements; and - Experience providing program-level project and product management for Internet services: applying project management principles to plan work for IT product teams, integrate schedules and deliverables, reviewing and refining final products prior to management submission, and managing lifecycle and benefits realization for multiple interdependent initiatives; and- Applying system security practices in a cloud environment; and - Experience applying web technologies: HTML, JavaScript, CSS, SQL and server-side scripting. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.