Head of Customer Experience - Fitness Services

Job Overview: As the Head of Customer Experience, you own the end-to-end customer journey across all touchpoints for the Fitness Services business. This role is responsible for building a customer-centric culture, driving measurable improvements in experience metrics, and leading the design and implementation of strategies to enhance our brand's interaction with customers. You will collaborate closely with cross-functional teams to create seamless experiences that drive engagement, loyalty, and…