Supervisory Medical Support Assistant

The VISN20 Float Pool is looking to fill a vacancy for a Supervisory Medical Support Assistant. Vacancies are in the following locations: Portland, OR Fort Lawton, WA White City, OR

**Qualifications:**
To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Education. Must have High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. **Resume must include hours per week for work experience credit. ** Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: Supervising or leading remote MSA/AMSA teams working across multiple facilities and two EHRs (e.g., VistA/CPRS and Cerner/Oracle) with multiple software interfaces such as ISS, EPS, HSRM, PPMS, EPSI, RTC, DSV, and other VISN or facility level tools. Experience in high pressure, fast paced surge support environments, including VISN level or multi-facility workload redistribution, float pool oversight, and backlog recovery. Demonstrated ability to manage complex, non-scheduling administrative workflows, such as authorizations, documentation accuracy, appeals, reporting, business integrity monitors, and consult processing. Experience using data, analytics, and process improvement methodologies to drive productivity, accuracy, timeliness, and workload standardization. Ability to identify and champion AI supported workflow efficiencies and automation opportunities that enhance consistency, throughput, and staff workload balance. Strong communication and collaboration skills with Veterans, clinical teams, external providers, leadership, and interdisciplinary VISN stakeholders. Knowledge of privacy, confidentiality, and ADP security requirements (HIPAA, Privacy Act, FOIA, 38 U.S.C. 7332). References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS 8. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.