Supervisory Program Specialist

Position is located at the Jesse Brown VA Hospital, Chicago IL. (537)) - a Level 1B Complexity VHA Facility and is organizationally aligned under the Surgery Service. The purpose of this position, provide administrative oversight for the coordination of activities in Surgery Service to include outpatient components of surgery staffed clinics and management of operating room. Includes Inpatient Services, Outpatient Services, Employee Services, Specialty Surgery Services and Administrative Office.

**Qualifications:**
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Surgery Service pay administration, Medical Staff Committee minutes, Primary Safety Officer, overseeing Environment of Care Round reporting; evaluating staffing needs, assess work behaviors and productivity of service personnel; supervising onboarding and exiting of residents, fellow and students with-in service; resolution of personnel issues, labor disputes, time and attendance problems. Customer service representative for service; investigate internal and external complaints. Custodial official for medical and support equipment; writing medical care and supply contracts, acquisition; managing optical dispensary contract for eyeglasses. Collect and condense specific equipment through service to enable Equipment Committee to compare, contrast, evaluate and determine priorities on hospital-wide basis. Work with section supervisors and section chiefs, equipment users, vendors and Supply Service officials. Optimize and maximize use of technology environment, both hardware and software. Data management: Statistical reporting activities, utilize the data to evaluate the quality and appropriateness with published guidelines. Serve as a liaison for service projects, relocations, mergers and expansions, both clinical and administrative remodeling and or construction. Assess clinical and administrative space relative to workload and mission. Submit proposals for modifications of current space and or the need for additional space. Interpret VA regulations, rules, directives and professional standards. Ensure service documents are pertinent, relevant and updated. Evaluate programs to ensure economic and efficient operation. Review previous inspection comments and criticisms and make recommendations to section supervisors and chiefs to bring their activities in compliance. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, obtained in an accredited college or university, or LL.M., if related, may be substituted for specialized experience to qualify for this grade 11, Supervisory Program Specialist position. Ph.D. or equivalent doctoral degree must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. NOTE: TRANSCRIPTS REQUIRED. OR, Combination: Equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Supervisory Program Specialist position that may be used to meet the experience requirements for this position. For example, nine (9) months of appropriate specialized experience equivalent to GS-09 (75 percent of the experience requirement for GS-11) and 2 years of successfully completed graduate level education. (50 percent of the required education, i.e., the applicant has year of graduate study beyond that required for the GS-09), would exceed the total requirement and be qualified for the GS-11 position. NOTE: Only education in excess of 2 full years of progressively higher-level graduate education may be used to qualify at the grade 11 level. TRANSCRIPTS REQUIRED. You will be rated on the following Competencies for this position: Customer Service Leadership Manages Resources Organizational Awareness Planning and Evaluating Self Management Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.