Service Delivery Network Lead

Job Description He angituutanga: The opportunity As our Service Delivery Network Lead, you’ll work alongside the Customer Service Delivery Manager to lead a passionate team dedicated to providing an outstanding customer experience across a wide range of council services. This role is based within our 24/7, 365‑day Contact Centre, where we respond to customer needs around the clock. You’ll help lead a team that operates across day, evening, overnight, weekend, and public holiday shifts to ensure…