Service Desk Analyst

The Service Desk Analyst is responsible for providing first-line IT support to users across locations in the UK and Hyderabad. The role focuses on incident management , first-contact resolution , and service request fulfilment , ensuring minimal disruption to business operations. The analyst serves as the primary point of communication for IT issues, delivering high levels of customer service and adhering to SLAs. Key responsibilities include logging, categorizing, and resolving incidents; trou…