IT Support Technician III

The Office of the Circuit Executive for the D.C. Circuit is accepting applications for the position of IT Support Technician III. The IT Support Technician III is a senior, on-site technical professional who provides front-line help desk support in collaboration with the team, while also serving as a key escalation point for complex issues.

**Qualifications:**
Technical Requirements (Highly Preferred) Experience: Minimum 5 years in desktop support, customer support, or helpdesk roles. Operating Systems: 5+ years supporting Microsoft Windows environments, including basic Linux command line administration. Endpoint Management: Experience developing and deploying OS images, automating software distribution, and managing security patches. Directory Services: Proficiency administering Active Directory users, groups, permissions, and Group Policy Objects (GPOs). Networking: Advanced troubleshooting of TCP/IP, DNS, and DHCP. Basic configuration of Cisco IOS-based switches and VLAN assignments. Virtualization: Basic management of VMware vSphere/vCenter, including snapshots and resource monitoring. Security: Ability to interpret vulnerability scan data and execute remediation plans. Toolset Experience (Highly Preferred) Service Management: ServiceNow, ITSM principles. Systems Management: Quest KACE (SDA/SMA), Ivanti Neurons, WorkSpaceOne. Security & Monitoring: Qualys, Splunk. Productivity: Microsoft Office O365 Cloud Environment. Hardware: Dell Pro laptops, Apple iOS devices. AV Systems: Zoom Rooms, Crestron, audio mixers, and microphones for live event support. Professional Competencies (Required) Communication: Ability to provide professional written and verbal support to all levels of personnel, including executive and judicial staff. Work Management: Self-directed with the ability to prioritize tasks with minimal supervision in high-pressure environments. Attention to Detail: Precision in maintaining technical documentation and knowledge base articles. Adaptability: Flexibility to work various shifts or respond to needs on short notice. Professionalism: Maintaining a polished appearance and demeanor in a formal district environment.