User Insight & Voice of Customer Analyst(A39653)
AlphaESS
Singapore
Posted 1 month, 1 week ago
Job Description
Key Responsibilities Collect and organize Voice of Customer (VoC) from phone, tickets, emails and other channels; classify and tag multilingual feedback (English-dominant, multi-market). Identify user experience pain points in installation, configuration, usage and maintenance; distinguish between operation, design, documentation and service issues. Analyze high-frequency problems and trends to deliver actionable product improvement suggestions. Collaborate with product, R&D, after-sales and ot…
Required Skills
R
Requirements
Employment Type
Permanent
Category
IT Jobs
About AlphaESS
Location: Singapore
Industry: IT Jobs