Key Account Manager

Job Purpose: The job aims to provide the highest level of customer service to its customers, ensure customer delight and developing long lasting and deep customer relationships. Principal Accountabilities · Single Point of Contact for Complaints: Act as the single window to receive, record, and resolve complaints from OEMs and key accounts. Key accounts are defined as customers with more than 100 SATRAC units. · Complaint Resolution Process: Utilize the DMS (Dealer Management System) or CRM (Cu…