CRM & Customer Experience Lead

At BLKBRD, we don’t see CRM as support. We see it as revenue. Every sizing conversation. Every leather discussion. Every follow-up message. It’s an opportunity to build trust, and close. We’re looking for someone who can own our entire customer communication engine end-to-end. What You’ll Actually Do • Turn inbound conversations into conversions • Build structured follow-up systems (no lazy pipelines) • Improve lead → order conversion rate • Increase repeat purchases • Manage and train a small …