Team Lead, Customer Service (Live chat)

Hays Singapore
Posted 1 month, 1 week ago

Job Description

Team Lead, Customer Service (Live chat) Your new company A logistics firm is looking for a Manager, Live Chat Experience (1-year contract) Your new role Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities Develop and deliver training programmes for Live Chat Agents and establish performance eva…

Requirements

Employment Type

Permanent

Category

Customer Services Jobs

About Hays

Location: Singapore

Industry: Customer Services Jobs

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Team Lead, Customer Service (Live chat)

Hays

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