Game Customer Service Contractor（Part-Time）

Job Responsibilities: 1. Handle escalated tickets from Level 1 CS contractors, primarily responsible for processing non-in-game currency or score editting escalated tickets. To review game knowledge from product development documentation on confluence, internal knowledge database, GM backend tool queries, and direct communication with dev team to provide clear response instructions to Level 1 CS contractors based on SOPs until the issue is resolved. The quantity and quality of escalated tickets…