Guest Experience Lead (Front Office - Hotels)

Primary Responsibilities: Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction. Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests. Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests. Ensure the Front Office team operate…