Customer Living Experience

PURPOSE: To be the first line of support for residents, ensuring swift resolution of technical issues and a seamless, reassuring post-handover experience. AREAS OF OWNERSHIP & ACCOUNTABILITY: Resident Communication & Issue Logging: Respond promptly and empathetically to all homeowner queries via phone, email, or in-person. Accurately log issues in the system. End-to-End Issue Resolution: Own every issue raised — coordinate with internal teams or vendors; follow through until resolution, and ens…