Mid Level - Support Engineer (m/f/d)

<p>At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. &nbsp;</p>
<p>Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.</p>
<p>&nbsp;</p>
<p style="line-height: 1.4;"><span style="font-size: 24pt;"><strong>About the Role</strong></span></p>
<ul>
<li>Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management </li>
<li>Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems</li>
<li>Continuously learn from our tech community and improve our internal IT infrastructure </li>
<li>You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team </li>
<li>You train and consult our employees regarding usage of our global IT infrastructure and application platform </li>
</ul>
<p style="line-height: 1.4;"><strong><span style="font-size: 24pt;">About You</span></strong></p>
<ul>
<li>Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive</li>
<li>Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot) </li>
<li>Experience or high interest in scripting for task automation (e.g. PowerShell)</li>
<li>Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment</li>
<li>Experience working in agile and self-organized teams </li>
<li>Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences</li>
<li>Result-driven and value-oriented </li>
<li>Fluent in English</li>
<li>Experience in 1st, 2nd and 3rd level IT support in a ticketing system  </li>
</ul>
<p>&nbsp;</p>
<p style="line-height: 1.4;"><strong><span style="font-size: 24pt;">What We Offer</span></strong></p>
<ul>
<li style="font-size: 12pt;" data-renderer-start-pos="11445"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Travel perks</strong>: 12 free Flix vouchers + 12 discount vouchers for friends &amp; family.&nbsp;</span></li>
<li style="font-size: 12pt;" data-renderer-start-pos="11530"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Work from (M)Anywhere</strong>: Depending on your role, work from another location for up to 60 days per year.&nbsp;</span></li>
<li style="font-size: 12pt;" data-renderer-start-pos="11636"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Hybrid work model</strong>: We are an office-first company, but we offer flexibility to balance work and life.&nbsp;</span></li>
<li style="font-size: 12pt;" data-renderer-start-pos="11742"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Wellbeing support</strong>: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.&nbsp;</span></li>
<li style="font-size: 12pt;" data-renderer-start-pos="11877"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Learning &amp; Development</strong>: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.&nbsp;</span></li>
<li style="font-size: 12pt;" data-renderer-start-pos="12004"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Mentoring Program</strong>: Connect with experienced colleagues to gain insights and accelerate your career.&nbsp;</span></li>
</ul>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">To view more local benefits specific to each office location, please check out this link:<strong>&nbsp;<a href="https://flix.careers/locations/">Locations - Flix Career</a></strong></span></p>
<hr>
<p style="line-height: 1.4;"><span style="font-size: 18pt;"><strong>Why Join Flix?</strong></span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.</span><br><span style="font-size: 12pt;">As we continue to expand across the globe, you can make a real difference in how we work.</span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">If you're ready to grow and lead your journey, Flix is the place for you!&nbsp;</span></p>
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