Technical Support - Enterprise Systems
Glidewell Dental
India
Posted 1 month, 1 week ago
Job Description
Essential Functions : Answers all incoming calls and IT emails providing Level 1 support in a timely manner. Enters appropriate and usable data into CRM IT Technical Support Ticketing system. Provides troubleshooting assistance through the use of remote controls tools such as Proxy master and VNC Client to connect to customers for remote support. Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software within first call. Di…
Requirements
Employment Type
Permanent
Category
IT Jobs
About Glidewell Dental
Location: India
Industry: IT Jobs