Service Desk Specialist

Key Skills Required: Excellent communication skills with experience in international voice support Hands-on experience in mobility-related applications and desktop/general system issues Strong troubleshooting skills in Outlook, VPN, Citrix, and VDI In-depth knowledge of MS Office/O365 Experience in Telecom domain will be an added advantage Roles & Responsibilities: A. Key Responsibilities Handle escalated calls from L1 team with high efficiency Resolve tickets within agreed SLA timelines Ensure…