Service & Retention Consultant

Purpose of the Role: As our new Service & Retention Consultant you will be engaging with our customers to deliver a high-quality customer experience. Position Accountabilities: Take calls from customers wishing to update or change an existing policy Respond to customer emails and calls, providing excellent customer service Provide support to customers to promptly resolve requests to amend policies Obtain & record information accurately Knowledge and Experience: Experience in a Call Centre envir…