Senior Technical Consultant

Senior Consultant Voice Job Description Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Primary Roles & Responsibilities: Provide Tier 3 escalation support for clients requirin…