Information Technology Technician II

The Information Technology Technician II will report to the PC Systems Manager with reviews also conducted by the Assistant Circuit Executive for Information Technology. This position will perform help desk, technical, and end-user support activities in chambers and all court units of the circuit court (Atlanta headquarters and remote locations in Alabama, Florida, and Georgia). They will perform all IT support services necessary to assist local end users in the performance of their jobs.

**Qualifications:**
REQUIRED QUALIFICATIONS: A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Knowledge of and skill in using current information technology applications. Thorough knowledge of computer processes and hardware/software capabilities, including desktop operating systems and common desktop applications. Knowledge of word processing software and ability to adapt it to local needs. Familiarity with Adobe and Microsoft Office products: Word, Excel, PowerPoint, Publisher, Teams, and Acrobat. Skill and ability to perform routine software and hardware maintenance and troubleshooting. Ability to communicate technical information effectively (orally and in writing) to end users. Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills. Ability to work independently and/or with minimal supervision. Ability to exercise good judgment regarding proper business attire. Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required. Perform other duties as assigned. PREFERRED QUALIFICATIONS AND SKILLS: An associate degree or higher from an accredited college or university. Skill in training and/or instructing court personnel in relevant hardware and software programs. Ability to build and maintain hardware images and build antivirus and other security concerns on the desktop.