Head of CRM

About the Client We’re partnering with a high-profile, experience-led organisation to appoint a Head of CRM. This is a senior leadership role with a clear mandate: embed a genuinely customer-led, data-informed commercial approach that drives engagement, retention and growth. It’s about shaping how the organisation understands, segments and engages its members and customers across products, events and experiences, and ensuring those insights translate into meaningful commercial outcomes. About t…