Customer Relationship Management Consultant

The purpose of this role: Reporting to the Customer Service Administration Manager, the individual supports the team of Customer Service Advisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notice…