Dialer Support Engineer

Role summary: The L1 – Support Engineer will provide first-level technical support for VoIP and Vicidial systems, ensuring smooth operations for internal teams and customers. The role requires strong communication skills in English, basic VoIP understanding, and willingness to work in rotational shifts within the Support department. Key responsibilities • Provide L1 support for Vicidial and VoIP-related issues. • Monitor dialer/VoIP systems and raise tickets or escalate issues as needed. • Perf…