Clinical Operations Coordinator (US or Time Zone Equivalent)

<p>ki:elements pioneers <em>speech-based biomarkers</em> as tools for clinical research. We are looking for a Clinical Operations Coordinator to bridge the gap between our <em>agile team in Europe</em> and the demands of <em>global clinical trials</em> in US time zones.</p>
<p>You will own the technical configuration of our studies, manage the <em>proactive monitoring</em> of the study progress and data collection, and be the <em>primary support point of contact</em> for research sites and sponsors during US business hours.</p>
<h2>Tasks</h2>
<p>Drive the <em>support desk</em> during <em>US business hours</em> to ensure timely support for users in these time zones.</p>
<ul>
<li>Translate clinical protocols into system logic. You will be responsible for the end-to-end <em>technical setup</em> of new studies, including user permissions, and study-specific parameters within the ki:elements platform.</li>
<li>You won’t just wait for issues; you will <em>monitor study progress</em> and <em>identify</em> any (site-level) performance <em>issues</em> or data gaps and <em>generate reports</em> that give a clear view of study health.</li>
<li>Act as the <em>primary technical point of contact</em> for "work-stopper" events. You will rapidly diagnose and resolve functional roadblocks to ensure that clinical site activities and data collection continue without interruption.</li>
<li>Bridge the gap between clinical needs and software. You will identify whether an issue requires a configuration adjustment, a site-retraining session, or an escalation to the engineering team for a software fix.</li>
<li>Serve as a trusted partner to trial sponsors providing professional <em>updates on system status</em>, <em>resolution of (site-level) issues</em>, and <em>regular operational metrics</em>.Maintain a continuous <em>support chain</em>. You will be responsible for high-quality documentation of US-timezone issues, ensuring the next team is perfectly positioned to pick up tasks at the start of their business day.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li><em>2+ years</em> experience in Clinical Operations, Clinical Data Management, or Technical Support for clinical trials (EDC, ePRO, etc.).</li>
<li>You have a <em>high attention to detail</em> and understand how a small configuration error can impact an entire trial's data.</li>
<li>You are a <em>natural problem-solver</em> who stays calm under pressure</li>
<li>You are comfortable <em>prioritizing your own workload</em> and <em>making triage decisions</em> independently when the HQ is offline</li>
<li>You understand the importance of <em>response times</em> and <em>data integrity</em> in a <em>regulated environment</em> (GCP/21 CFR Part 11)</li>
<li>We value candidates who aren't afraid to look "under the hood." Experience (or a strong desire to learn) using SQL, Browser DevTools, API/Log analysis etc. is a major advantage.</li>
<li><em>Fluent English</em> (written and spoken) is essential</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Enjoy a <em>32-hour work week.</em></li>
<li><em>6 weeks of paid vacation</em> per year (nearly triple the US average).</li>
<li>High-quality <em>Medical, Dental, and Vision</em> coverage with broad provider networks, in addition to enhanced sick pay and maternity support.</li>
<li><em>Work from anywhere</em> in US or Time Zone Equivalent</li>
<li>Join a passionate, world-class team using technology to transform clinical research.<em>$65,000 – $85,000</em> (reflecting our 32-hour work week).</li>
</ul>
<p>If our profiles match, we would be delighted to hear from you!</p>
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