Information Technology Service Management Specialist

IT Service Management (ITSM) Support The successful applicant will join the IT Service Management (ITSM) team to oversee Incidents, Problems, Changes & Service Requests utilising the ServiceNow platform. Job Description Incident Management: Provide end-to-end management of all major IT incidents across MAS Technology Group on a 24x7 basis, ensuring resolution within established SLAs. Provide command and control throughout incident resolution processes, managing escalation protocols and maintain…